Strategist in Project Management and Customer Service Excellence

Donna L. Burns’ distinguished career is marked by a resolute commitment to excellence in project and program management, consulting, and customer service administration. Her proficiency is built upon a foundation of over two decades in personnel management, quality assurance, and policy analysis.

Dedicated Consultant and Analytical Thinker Donna’s tenure as an independent contractor showcases her versatility and ability to adapt to diverse business environments, from quality assurance to public relations. Her role in developing and implementing standard operating procedures nationwide speaks to her skill in enhancing organizational efficiency.

Empowering Leader and Educator Her motivational management style is balanced by a detail-oriented and analytical approach, ensuring that teams she leads are both inspired and efficient. Donna’s expertise extends to fostering employee relations, providing professional development, and designing staff training programs.

Academic and Professional Prowess Donna’s academic credentials, including a BA in Political Science & Communications and advanced studies in Public Administration, underpin her professional achievements and her strategic approach to managing public systems and organizational development.

Technological Savvy With a command of various computer applications, Donna’s ability to navigate and leverage technology for efficient workflow and data management is exemplary.